Taking the case off seemed to help a little bit. It is pretty frustrating because users cannot take a decent picture because one can’t pinch zoom. One or other of the controls will work depending on which one you first use after launching your game. Pinch zoom stopped working and I was told the pinch zoom is not longer a feature on Google Pixle? 0 My pinch zoom stopped working a couple month ago and I've tried contacting Google support and finally was told that after the June update, Pinch zoom and double tap zoom is no longer a feature for 'ALL' Google Pixel phones. Among my friends, some say it works, some say it does not, about half & half. it's amazing to be able to turn it into landscape mode and pinch-zoom Sam's editorial photo on the new Retina. Pinch zoom not working pixel There is no reference to synaptics or to DeleteUserSettingsOnUpgrade in the registry.